Box office is located in the building of Opera and Ballet Theater (46a, Lenina Street) to the right of the main entrance, Entrance No. 10.
Box office is open daily from 10:00 to 20:00.
For any questions on buying tickets you are welcome to call our Sales & Marketing
department:
+7 (343) 350-20-55, 350-80-55, 350-32-07, 350-80-57, 350-77-52.
The department is open from 09:00 to 18:00on weekdays and from 11:00 to 18:00 on
weekends.
1. You can buy tickets on the theatre website in the “Billboard” section by clicking “Buy tickets” button against the event of interest.
2. When buying a ticket, the User agrees to follow the theatre’s Rules for visiting the Theatre, General Conditions for buying tickets and User Agreement, as well as accepts the terms of providing personal information specified for the purpose of purchasing tickets on uralopera.ru.
3. Registration on site allows the User to get access to personal account with the history of orders.
4. When buying tickets, please, specify your valid e-mail. E-ticket or other order notifications are sent to the specified address.
5. The tickets shall be paid for within 20minutes from ordering. If the payment is not made during this time, the order is canceled and the seats are made available for buying again. The tickets cannot be booked in advance onuralopera.ru. Online tickets payment is effected via payonline service.
6. You can pay for your tickets using Visa, MasterCard and MIR bank cards. After the payment is confirmed, e-ticket is sent to the specified email address.
7. If a User has an unpaid order, creating a new order will not be possible in the system.
8. Electronic tickets sale ends two hours before the event.
9. At the entrance to the theatre, please, show the electronic ticket to the controllers for scanning the bar-code. The ticket can be printed on paper, or demonstrated on a mobile device screen at the entrance, and also, in connection with the Decree of the Governor of the Sverdlovsk Region No. 598 dated 10/13/2021, starting from October 30, 2021, a valid QR code (it is possible to present a medical document confirming contraindications to vaccination, certified by a doctor and the head of a medical organization, together with a negative PCR result, performed a day before visiting the theater) and an identity document. For viewers under the age of 18, a QR code is not required.
10. The ticket is valid for a single pass at the specified time and date.
11. Theatre administration recommends that the customers do not copy tickets and post electronic ticket image in the Internet. Keeping you data safe will help to avoid fraud.
12. If you have paid for the ticket, but did not receive your e-ticket, please email Marketing & Sales Department: bga@uralopera.ru
13. Theater tickets are refunded depending on the time remaining before the event: 10 days or more than 100% of the ticket price, 9-5 days 50% of the ticket price, 4-3 days 30% of the ticket price,less than 3 days before the event tickets are not accepted for refund and money is not come back. Tickets purchased on the day of the performance can be returned not later than one hour before the performance. Refund is made at the theatre box office: you will have to fill in the application, present your passport and electronic ticket — printed out or on the screen of the mobile device. The money will be refunded to the card in 3 - 30 days from the date of the application, depending on the bank. Tickets bought by legal entities are not refundable.
